Refund policy

Return & Refund Policy

Please read this policy carefully before placing your order. As our covers are custom-fit and made to order, returns are subject to the conditions below.

30-Day Return Window
You may request a return within 30 days of receiving your order. After 30 days have passed, we are unable to accept any returns or process refunds.

Product Must Be Unused
To be eligible for a return, the cover must be unused, unfitted, and in its original packaging. If the cover has been installed, used, or fitted to a vehicle, it is no longer eligible for return or refund.

Unboxing Video Required
We require a clear, continuous unboxing video for any return or damage claim. The video must begin while the parcel is still sealed and unopened, and film the full opening of the package.

Claims made without an unboxing video that starts before the package was opened cannot be accepted. If a video is recorded only after the package has already been opened, we are unable to process a return, as we cannot verify the condition of the product on arrival. This requirement protects both you and us.

Damage After Delivery
We cannot accept returns for any damage that occurs after delivery — including loose or pulled stitching, tears, or wear caused by use, incorrect fitting, or handling. Such damage is not covered under this policy.

Genuine Manufacturing Faults
If your cover arrives with a genuine manufacturing fault, we will assess it in line with your rights under the Australian Consumer Law, provided a valid unboxing video is supplied as described above.

How to Request a Return
To start a return, please contact us at 

within the 30-day window, with your order number and unboxing video.